My name is Mack.

I'm an IT Operations leader with 16 years of progressive experience making systems more efficient, documentation more accessible, and processes more scalable. I have a knack for spotting inefficiencies and solving problems before they escalate—especially when it comes to knowledge management and process design. From standardizing deployments to mentoring teams, I build IT systems that don’t just run smoothly—they prevent last-minute fire drills. My goal? To build things right the first time, so future me doesn’t curse past me.

Here's what I'm good at:

• Institutional Knowledge Management: Giving your apps, systems and process documentation the treatment it deserves—Library of Alexandria before the burning.
• Professional Development & Team Building: I empower techs at all levels to become rockstars or superstars, depending on what their goals are.
• Candid Communication: Bringing humanity and connection back to IT operations support; troubleshooting needn't be dry.
• Making things better: People, processes, documentation and even printers, I've can probably fix it.

You can get more about my experience here.

Alternatively you can find me on LinkedIn.